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XBOX STATUS OFFLINE

Press the Xbox button and go to Profile & System/Settings/Account/Remove Accounts, remove the profile, then go back to Profile & System and select Add or Switch.

Remove and re-add the profile to the Xbox.Reattach the cable, turn on the console, and try again.

Do a hard reset of the console by holding down the Xbox’s power button for ten seconds until it shuts down, then unplug the system from its power cable and wait ten seconds again, which resets the power supply.

Check the Xbox Live service status page for any problems and either try again later or go back to the dashboard and try to change player status to “online” on the Gamertag.

To fix the “online status unknown” error message with Xbox consoles:

XBOX STATUS OFFLINE

Is there a way to fix the Xbox “online status unknown” error? It’s a problem that has persisted throughout most of the Xbox One’s life but appears to still be affecting players in 2021, where Xbox Live should be showing that a person is either online or offline but is instead the service is showing as “unknown.” So is there an Xbox One “online status unknown” fix or is it a problem with Xbox Live itself? Is there a fix for the Xbox ‘online status unknown’ error?